Refund Policy

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Lost, Damaged or Stolen Packages

All lost, defective, damaged, or stolen package claims must be reported within 7 business days of the delivery date. All orders with a proof of delivery are only eligible for reshipment. Please note, we do not assume a package has been lost until after the full 15 business day shipping window has passed. After the stated time has elapsed, we are happy to offer a replacement.

All photos and videos submitted in support of a claim must be original and taken directly from your device’s camera. AI-generated, digitally altered, or manipulated images are not accepted and will not be eligible for a replacement or refund.

Refunds

We do not offer refunds or exchanges. For any queries, please contact us at hello@puremako.com.

Contact

If you have any questions about this policy, reach us via our contact page or email hello@puremako.com.